At ffcode.gr we want you to be completely satisfied with the sportswear, hoodies and t-shirts you purchase from our online store. If for any reason you are not satisfied with your purchase, you have the right to return the products by following the procedure below.
1. Right of Withdrawal & Return (14 Days)
If you are a natural person (consumer) and make purchases for personal use, you have the right to withdraw from the distance contract without justification within an exclusive period of 14 calendar days from the day on which you or a third party associated with you (other than the carrier) acquired physical possession of the products.
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Product Condition: Products must be in their original condition, unworn, unwashed or altered, bear all original labels and be accompanied by the necessary purchase document (Retail Receipt or Invoice).
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Exceptions: Returns are not accepted for underwear/socks (if any) or for custom/personalized products made to the customer's special order, for hygiene and specification reasons.
2. Return Procedure
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Contact: Inform us of your intention to return the product by sending an email to [Contact Email] or by calling us at [Contact Phone].
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Packaging: Place the product in its original packaging along with all accompanying documents.
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Shipping: Send the package via our cooperating courier company to our registered office address: [Return Address].
3. Return Costs
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In case of size change, color change or withdrawal because you simply changed your mind, the shipping costs of the return are borne by the customer.
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If the product you received is demonstrably defective or incorrect (wrong product due to ffcode.gr's fault), the shipping and re-shipping costs are fully covered by the Company.
4. Refund
Your refund will be processed as soon as we receive the returned product in our warehouse and confirm that it meets the return conditions.
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Refund Method: The refund is made in the same way as the original payment (e.g., credit to your credit/debit card, deposit to your bank account or cancellation of the charge). In the case of cash on delivery, the money is returned to a bank account you will provide us with.
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Completion Time: The credit process is usually completed within 14 working days from the date we receive the products.